Rapidemo
Troubleshooting
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How to fix common errors with Rapidemo. Troubleshooting guides and solutions.
Recording fails
Update GPU drivers
Typically, updating the GPU drivers fixes recording issues.
If your computer has multiple GPUs (e.g. integrated and dedicated), please update all of their drivers.
An integrated GPU may be weaker overall, but it often has better video processing capabilities, which Rapidemo leans on.
Choose another encoder or capturer
Rapidemo has multiple recording backends built in. Try different combinations of capturers and encoders in the Settings, under Recorder.
Final video has artifacts or glitches
Update GPU drivers
See Recording fails.
My recording wasn't saved
Recordings shorter than 2 seconds are discarded
Rapidemo discards recordings shorter than about 2 seconds, because they’re too short to be useful. If you stopped right after starting, record again and stop after the part you wanted to capture.
If a longer recording is missing, check the Recent projects list on the start screen. A project is created automatically when a recording ends.
Project file is damaged
Rapidemo sets damaged files aside
If a project file is damaged, for example after a crash or power loss, Rapidemo detects it when you open the project, sets the file aside safely, and tells you it’s damaged.
If a project won’t open because it was made with a newer Rapidemo version, update the app and open it again.
License key activation fails
Whitelist Rapidemo in antivirus
License key activation requires an internet connection. Some antivirus or firewall software may block Rapidemo’s connection to the license server.
To fix activation, whitelist Rapidemo in your antivirus or firewall software, or disable it temporarily.
If you use a restricted Windows account and don’t have access to the antivirus settings, ask your admin.
Auto updater fails
Whitelist Rapidemo in antivirus
See License key activation fails.
There is no system audio device
Enable the system audio device in Windows settings
Rapidemo records system audio through an audio device, which is exposed by your audio hardware. Sometimes you need to enable it manually in the Windows settings.
Go to Windows settings / System / Sound / All sound devices.
Look for a device called Stereo Mix, Loopback, What you hear, Wave out or Rec. Playback. Select it and click Allow.
Update sound card driver
If you’re not seeing the system audio device in the Windows settings, try updating your sound card driver.
Note that the system audio device might not be available on all audio hardware.
Permission issues
Folder and file permissions
To work properly, Rapidemo requires access to certain folders on your computer. If you’re on a computer with a restricted Windows account, you might not have access to these folders.
After launching, Rapidemo runs a check to see if it has access to the required folders. If not, it shows which folders are inaccessible so you can request access from your admin.
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